Trust Center
Your security is our top priority. Learn about our security practices, delivery guarantees, and customer protection policies.
Instant Delivery
Average delivery time for in-stock items. Most codes are delivered within seconds of payment confirmation.
100% Genuine Codes
Every code is sourced from authorized distributors. We verify every batch before adding to our inventory.
Secure Payments
We partner with Stripe for payment processing, ensuring the highest level of payment security.
Trusted by Thousands
Happy customers worldwide trust ScarVault for their digital gift card and game code needs.
Security First Approach
We've built our platform with security at every layer to protect your purchases and personal data.
Encrypted Transactions
All payment data is encrypted using industry-standard TLS 1.3 encryption. We never store your full card details on our servers.
Fraud Protection
Advanced risk scoring and velocity checks protect both buyers and sellers. Suspicious transactions are flagged for manual review.
Code Vault Security
All digital codes are encrypted at rest. Codes are revealed only once with click-to-reveal, and every view is logged in our audit system.
Secure Infrastructure
Our platform runs on enterprise-grade infrastructure with automated backups, DDoS protection, and 99.9% uptime SLA.
Our Policies
Delivery Policy
- Digital codes are delivered instantly after successful payment
- Codes are accessible from your account dashboard under 'My Orders'
- Email confirmation is sent with a secure link to view your codes
- If delivery is delayed beyond 30 minutes, contact support for immediate assistance
Refund Policy
- Unrevealed codes: Full refund within 14 days of purchase
- Invalid codes: Replacement or full refund (contact support with proof)
- Already redeemed codes: No refund (codes are verified before delivery)
- Subscription refunds: Pro-rated refund for unused time
Privacy Commitments
- We never sell your personal data to third parties
- Minimal data collection: only what's needed for orders and support
- You can request full data export or deletion at any time
- Regular security audits and vulnerability assessments
How We Protect You
Verified Suppliers
We only source codes from authorized distributors and verified publishers. Every supplier goes through a rigorous vetting process.
Quality Control
Every batch of codes is tested before being added to our inventory. Invalid or duplicate codes are flagged and removed automatically.
Encrypted Storage
All codes are encrypted at rest using AES-256 encryption. They are only decrypted at the moment of delivery to the customer.
Secure Delivery
Codes are delivered through our secure platform with click-to-reveal. Every view is logged for your protection and dispute resolution.
Dispute Resolution
If anything goes wrong, our support team investigates with full audit trail access. Valid claims are resolved within 24 hours.
Questions About Our Security?
Our team is here to answer any questions about our security practices, policies, or your account protection.