Privacy Policy - ScarVault

1. Information We Collect

We collect information you provide directly: email address, name, and payment information when you create an account or make a purchase. We also automatically collect usage data including IP address, browser type, pages visited, and timestamps for security and analytics purposes.

2. How We Use Your Information

Your information is used to: process orders and deliver digital codes, manage your account and subscription, communicate order updates and important notices, prevent fraud and unauthorized transactions, improve our platform and services, and comply with legal obligations.

3. Data Security

We implement industry-standard security measures to protect your data. All digital codes are encrypted at rest using AES-256 encryption. Payment processing is handled by PCI-compliant payment providers. We use HTTPS for all communications and implement rate limiting to prevent abuse.

4. Data Sharing

We do not sell your personal information. We share data only with: payment processors to complete transactions, email service providers for order confirmations, and law enforcement when legally required. All third-party services are vetted for their privacy and security practices.

5. Cookies & Tracking

We use essential cookies to maintain your session and authentication state. We may use analytics cookies to understand how users interact with our platform. You can control cookie preferences through your browser settings.

6. Data Retention

Account data is retained for the lifetime of your account. Order history and transaction records are retained for 7 years for legal and accounting purposes. You may request deletion of your account by contacting support, subject to legal retention requirements.

7. Your Rights

You have the right to: access your personal data, correct inaccurate information, request deletion of your data (subject to legal requirements), export your data in a portable format, and opt out of non-essential communications. To exercise these rights, contact us at [email protected].

8. Contact

For privacy-related inquiries, contact our team at [email protected] or through our Support page.