Refund Policy

Eligible for Refund

• ✓Code was not delivered within 24 hours of payment (most codes arrive within minutes — this is the maximum threshold)
• ✓Code is invalid or has already been redeemed (verified by our team)
• ✓Wrong product was delivered (different from what was ordered)
• ✓Duplicate charge or billing error

Not Eligible for Refund

• ✗Code has been revealed and/or redeemed by the buyer
• ✗Purchase of wrong region when region was clearly indicated
• ✗Change of mind after purchase
• ✗Price changes after purchase

Refund Process

Store Credit Option

In some cases, we may offer store credit instead of a monetary refund. Store credit is applied to your ScarVault wallet and can be used for future purchases. Store credit refunds are typically processed within 24 hours.